We stand behind the quality of every product we produce. If a manufacturing defect occurs, we will make it right.
You focus on enjoying it, we’ll handle the rest.
What This Guarantee Covers
This guarantee covers manufacturing defects only.
Examples include:
- Stitching or seam separation under normal wear
- Fabric tearing due to material defect
- Major print peeling caused by improper curing
- Abnormal shrinkage beyond standard cotton tolerance
Buy with confidence. We’ve got you covered.
What Is Not Covered
This guarantee does not cover:
- Normal fading or minor cracking over time
- Damage from improper washing or high heat drying
- Bleach or chemical damage
- Physical damage (rips, burns, stains, stretching)
- General wear and tear
Cotton garments naturally age with use. This is not considered a defect.
Quality isn’t optional for us.
If something isn’t right, we’ll fix it. Real support. Real solutions.
Claim Period
Claims must be submitted within 6 months of the original purchase date.
How to Submit a Claim
To submit a claim, please email:
luminovathreadshouse@gmail.com
Include:
- Order number
- Clear photos of the issue
- Short description of the problem
Resolution
If the issue qualifies as a manufacturing defect:
- Store credit equal to the original purchase value will be issued
- Customer is responsible for return shipping costs
- Guarantee applies to all International customers
Our Philosophy
Customer Happiness
We are willing to do as much as it takes to make sure you are more than satisfied with your product
Designed in the Emirates
Inspired by local culture. Built for the world.
Conscious Materials
We prioritize eco-friendly fabrics and responsible production without sacrificing quality.
Born In The UAE
Eco Friendly Materials
Designed to Stand Out
Limited Edition
Luminova Threads House
Why Experience Matters
Luminova was built on intention not mass production.
We design every detail to make the product feel personal, premium, and memorable.
Because what you wear should feel like it was made for you.