Shipping policy
Shipping Policy
At Luminova Threads House, we deliver premium clothing with speed, care, and precision. Please review our shipping details below.
Order Processing Time
Domestic Shipping: All orders are processed within 1–2 business days
Once your order is shipped, you will receive a confirmation email with tracking details.
During peak periods, limited drops, or promotions, processing times may be slightly extended.
Shipping Coverage
We currently ship within the GCC only.
At this time, international shipping is not available.
Shipping Rates
We offer simple and transparent shipping pricing:
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Standard UAE Shipping: 30 AED
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FREE Shipping on orders over 300 AED
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Bahrain/KSA/Qatar: 75 AED
- Kuwait: 80 AED
Free shipping is automatically applied at checkout when your cart reaches the minimum value (300AED).
Estimated Delivery Time
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Domestic Standard Delivery: 1–2 business days
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GCC Delivery: 3-5 business days
Delivery times may vary slightly depending on your location and courier operations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment in real time.
If you experience any issues with tracking, contact us at: saqer@luminovathreads.com
Incorrect Address Policy
Please ensure your shipping address is correct before placing your order.
Luminova Threads House is not responsible for:
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Orders delivered to incorrect addresses provided by the customer
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Failed deliveries due to incomplete or inaccurate address details
If you notice an address error, contact us immediately before your order ships.
Delayed or Lost Orders
If your order is delayed or appears lost:
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Contact us within 5 business days after the expected delivery date
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Our team will investigate and work with the courier to resolve the issue promptly
Your satisfaction is our priority.
Contact Information
For shipping-related inquiries, please contact:
📧 Email: saqer@luminovathreads.com
🕒 Response Time: Within 24 hours (business days)